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TravelTests.co.uk Website - Terms of Service

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Welcome to our TravelTests.co.uk website www.traveltests.co.uk

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The term TravelTests.co.uk or ‘us’ or ‘we’ refers to the owner of the website whose registered office is

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TravelTests.co.uk (as part of MDX Healthcare Ltd)
Floor 2 107 Charterhouse Street

Clerkenwell

London

England

EC1M 6HW

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Our company registration number is 07818365. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use-

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  1. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TravelTests.co.uk’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. All content on the TravelTests.co.uk website is subject to change. This includes contents, services provided, description of services, fees for services and special offers

  2. TravelTests.co.uk does not maintain any responsibility for the content on external sites linked from its website.

  3. TravelTests.co.uk does endeavour to maintain accurate information on its website but we do not guarantee that the information is from errors.

  4. TravelTests.co.uk does not warrant that its site or server is from viruses and bugs.

  5. TravelTests.co.uk owns the copyright to all content and the organisation of information on its website. We do not allow the unauthorised copying of information from this site.

  6. TravelTests.co.uk owns all trademarks, trade names, logos, devices and service marks appearing on this website, whether registered or unregistered.

 

TravelTests.co.uk Service General Terms

  1. All fees for our services are located in the Product section of our website. TravelTests.co.uk reserves the right to change the fees for services as deemed necessary and will ensure that the Product section of the website is updated regularly to reflect the most up to date prices. All consultations entered into with a TravelTests.co.uk clinician, be they doctor, nurse or pharmacist is subject to a consultation fee which is inclusive in the price shown. In the case of travel consultations, the fee is waived if any vaccine or antimalarial is purchased during the initial travel consultation. For sexual health screening, the consultation fee is waived if any sexual health screening service is purchased. Any additional time or investigations is chargeable at an additional cost, which will be advised by the clinician during the consultation. All fees must be paid prior to leaving the clinic at the end of the consultation. This applies only to our in-house clinic service at our ‘Greater London – Stevenage’ branch, and is not applicable to other products distributed or sold online at traveltests.co.uk.

  2. All clinicians are responsible for their own clinic practice and for any advice, investigations or any treatments that they provide during the consultation.

  3. TravelTests.co.uk will only provide consultations with the patient themselves. We cannot provide consultation about a relative or friend without prior written permission.

  4. For children under 16 years, consultations need to take place with the parent or legal guardian.

  5. Enquiries answered by the administrative team via email or telephone is for guidance purposes only. TravelTests.co.uk will not be held responsible for the accuracy of such information given outside of the formal consultation with clinicians.

  6. TravelTests.co.uk does not provide an out of hours service.

  7. We cannot accept responsibility for non-receipt of emails or unobtainable telephone numbers.

  8. Our staff have the right to work in an environment from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated.

  9. Turnaround times on samples are subject to the quality of the sample taken, which must be done in line with instructions and accepted by the Laboratory. Delays may occur if the sample is rejected/not suitable for testing.

  10. Delays may also occur if there are issues due to postage turnaround times, for example, postal strikes, which are outside of TravelTest.co.uk's control.

 

Client Privacy Policy

  1. TravelTests.co.uk ensures that all client details and records are kept in the strictest of confidence.

  2. TravelTests.co.uk will only share information with other medical service providers involved directly in your care such as the laboratory or imaging centre doing your tests; or specialists to whom you have requested referral. We use phone, fax and email to communicate with these other service providers and, while we aim to communicate confidentially, we accept no responsibility for breaches of these communication routes.

  3. TravelTests.co.uk will not share your information with any other third party unless you give us permission to do so, for example with your GP. The only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order.

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Complaints

Clients who wish to make a complaint regarding their service should initially write an email to TravelTests.co.uk below on: support@traveltests.co.uk

TravelTests.co.uk will provide a written acknowledgement of the complaint within 3 working days, unless a full response can be completed within 5 working days.

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Updated 05/09/2020

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